Terms of Service

A1 Cabs is the trading name of A1 GP Cabs Ltd, of 9074 81 Ave, Grande Prairie, AB T8X 0P2. A1 GP Cabs Ltd is the contracting party for every booking made by phone, through this website, or through our app, and is licensed by the city of grande prairie.

All bookings are subject to driver availability. Placing a booking is a request for a car, and it is accepted once dispatch assigns one. We do our best to meet the time you ask for, but pickup times are estimates: weather, road conditions and demand all affect how quickly a car reaches you, and none of them are within our control.

For an Edmonton airport run we ask for at least a day's notice. For YQU an hour is usually enough. If you need a car at a fixed time, book it ahead and tell us what the trip is for so we can plan around it.

You must give us a mobile number we can reach you on. We may confirm that the number is yours by texting a code to it before a booking placed on this website is accepted.

• Trips around the city run on a metered rate set by the City of Grande Prairie: a flag drop when you get in, then a rate per kilometre. Traffic and waiting time affect the final total.
• Airport runs and out-of-town trips are quoted as a fixed price before you travel. That price does not move because of traffic or a detour we chose.
• Waiting time and extra stops — a few minutes at the door is normal and free. Longer waits and additional stops are charged, so tell dispatch when you book and we will quote it properly.

A price shown on this website before you travel is an estimate unless it is described as a fixed fare. Estimates are produced from the same live tariff our office quotes from, but a metered fare is only final at the end of the trip. Fares are payable at the end of the journey by cash, debit or credit unless you have an account with us.

See Fares for more detail, or check a live price for your own trip.

There is no charge for cancelling as long as you cancel before a driver has been dispatched to you. Call 780 518 3503 as soon as you know you no longer need the car — the earlier we know, the sooner that car is free for someone else.

Once a driver has been dispatched and is on the way, or has arrived and waited for you, we may charge for the trip they made. If you are running late, call us rather than leaving the driver waiting.

If you leave something in one of our cars, call 780 518 3503 as soon as you notice. Have your booking reference ready if you have one — it takes us straight to the right driver. We will do what we reasonably can to find an item and return it to you, but we cannot accept responsibility for property left in a vehicle. Items we recover are held at the office and disposed of if they are not claimed.

Drivers may refuse or end a journey where a passenger is behaving in a way that is unsafe, abusive or unlawful, or where the number of passengers exceeds what the vehicle is licensed to carry. Please tell us when you book if you need a wheelchair-accessible vehicle, a child seat, extra seats, or are travelling with a pet, so the right car is sent.

Our text message programme is called A1 Cabs booking notifications. It exists to keep you informed about a ride you have booked with us.

• Booking confirmations.
• Driver-on-the-way and driver-arrived alerts.
• Vehicle details for the car coming to you.
• Secure links to pay your fare.

You join by giving us your mobile number when you book — by phone, on this website, or in our app. Giving us the number is how you consent to receive these messages.

Message frequency varies depending on how often you book. Message and data rates may apply.

• To stop: reply STOP to any message. You will receive no further texts from the programme.
• To get help: reply HELP to any message, call 780 518 3503, or email admin@a1cabs.ca.

Carriers are not liable for delayed or undelivered messages. Text messaging depends on your mobile carrier's network, and we cannot guarantee that every message arrives or arrives on time. If a ride matters, call the office — a text is a convenience, not the booking itself.

How we handle your number and the rest of your information is set out in our Privacy Policy.

These terms are governed by the laws of the Province of Alberta and the laws of Canada that apply in it. If we change these terms we will update this page and the “last updated” date at the top. Questions can go to admin@a1cabs.ca or 780 518 3503.